Paid for Premium but don't have Premium
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I have paid for premium, and up until a couple of days ago, I had access. Now it has dropped off. My credit card changed, but I believe my annual renewal date was in july or august
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@Dave-Ferguson-2 What email exactly do you use? I see that your username is Dave Ferguson 2 and email address is sk****v8@gmail.com, but there is also an account with username Dave Ferguson, email address mean*****68@gmail.com and that is the Premium account.
So I am thinking if can be possible that you use two accounts unintentionally.
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I use the skipprdv8 mail address. My card was charged in December for my annual access. I had premium up until a couple of days ago.
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@Dave-Ferguson-2 Hi, there has never been a paid account under that email address. I am sorry about that. Did you use Windy.com with the red logo, I am asking since there are other apps that can be misinterpreted as ours but they are not and there there is a confusion.
I am afraid that we can't help you if you don't provide any invoice or confirmation email about the purchase.
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Hi! I just paid for the Premium but can't get it. It was a sign like "Oops! Something goes wrong..."
Could you check it please?e-mail: dmitriymove@gmail.com
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@Corbl4
This is strange because I see the Premium label next to your username here. So you should now be Premium ? -
Yes. Thank you. I get it. I have a new problem. I log in here with Google account. I’m trying to change the password and log in with password and email. At the app it shows that “Password was successfully changed” but when I enter email and pass on laptop it shows “wrong password”.
Could you help me please? Thank you
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@idefix37 it looks like I did solve this problem. Thank you guys
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Hello,
Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .
Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.
Anyway, I want to keep going being Premium but no way to find out the internet page to pay.
Thank you in advance for your help.
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@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.
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Hello, I have paid for premium but I still have normal account. Payment has been made for account novak345@gmail.com.
Thank you for correction. MN
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@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
Which platform did you use for payment?
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Hello,
I just paid for Premium, the payment was ok but then a message say that "something of wrong happen" and so I'm still a standard
Many thanksSebastiano
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@bisottos
On which platform ? -
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@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
So check this post to pair your account with the subscription
https://community.windy.com/topic/39858/issuance-of-receipts -
Hello same problem i still have. Payed for Premium but still not active. Pls help. cumerol@gmail.com
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@asword
Premium is probably active for you as you have the Premium badge next to your user name. -
Same here.
I renewed my subscription manually the day after the previous subscription expired.
I have tried everything, removing the app and installing it again, but after I log in with the same email, it still does not work
I get the "Go premium" banner and when I click it it gives an error that I am already on premium.Can anyone help me out?
