Paid for Premium but don't have Premium

Corbl4

Yes. Thank you. I get it. I have a new problem. I log in here with Google account. I’m trying to change the password and log in with password and email. At the app it shows that “Password was successfully changed” but when I enter email and pass on laptop it shows “wrong password”.

Could you help me please? Thank you

idefix37

@Corbl4
Personally, I can't. But @Suty might be able to help you in the next few days.

Corbl4

@idefix37 it looks like I did solve this problem. Thank you guys

Lawrence 8

Hello,

Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .

Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.

Anyway, I want to keep going being Premium but no way to find out the internet page to pay.

Thank you in advance for your help.

Suty

@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.

Martin Novák af697a8f-3482-430c-b6f7-d20166ad1ef0

Hello, I have paid for premium but I still have normal account. Payment has been made for account novak345@gmail.com.

Thank you for correction. MN

idefix37

@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0

Which platform did you use for payment?

bisottos

Hello,
I just paid for Premium, the payment was ok but then a message say that "something of wrong happen" and so I'm still a standard
Many thanks

Sebastiano

idefix37

@bisottos
On which platform ?

Martin Novák af697a8f-3482-430c-b6f7-d20166ad1ef0

@idefix37 Paddle.com

idefix37

@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
So check this post to pair your account with the subscription
https://community.windy.com/topic/39858/issuance-of-receipts

asword

Hello same problem i still have. Payed for Premium but still not active. Pls help. cumerol@gmail.com

idefix37

@asword
Premium is probably active for you as you have the Premium badge next to your user name.

Jonás Ansó

Same here.

I renewed my subscription manually the day after the previous subscription expired.

I have tried everything, removing the app and installing it again, but after I log in with the same email, it still does not work
I get the "Go premium" banner and when I click it it gives an error that I am already on premium.

Can anyone help me out?

idefix37

@Jonás-Ansó
Yes, you are already Premium according to the badge next to your username here on the forum.
At starting the app, I often get this contradictory anomaly :

But after a while, everything goes back to normal.

Do you get already the benefits of Premium ? For instance can you get the 1h-steps in the detailed forecast table instead of the 3h steps.

Jonás Ansó

@idefix37 a day later I tried to subscribe again from the app and I did not get an error, I paid 0 and got the premium features

Thanks for answering