Paid for Premium but don't have Premium

idefix37

@Corbl4
Personally, I can't. But @Suty might be able to help you in the next few days.

Corbl4

@idefix37 it looks like I did solve this problem. Thank you guys

Lawrence 8

Hello,

Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .

Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.

Anyway, I want to keep going being Premium but no way to find out the internet page to pay.

Thank you in advance for your help.

Suty

@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.

Martin Novák af697a8f-3482-430c-b6f7-d20166ad1ef0

Hello, I have paid for premium but I still have normal account. Payment has been made for account novak345@gmail.com.

Thank you for correction. MN

idefix37

@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0

Which platform did you use for payment?

bisottos

Hello,
I just paid for Premium, the payment was ok but then a message say that "something of wrong happen" and so I'm still a standard
Many thanks

Sebastiano

idefix37

@bisottos
On which platform ?

Martin Novák af697a8f-3482-430c-b6f7-d20166ad1ef0

@idefix37 Paddle.com

idefix37

@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
So check this post to pair your account with the subscription
https://community.windy.com/topic/39858/issuance-of-receipts

asword

Hello same problem i still have. Payed for Premium but still not active. Pls help. cumerol@gmail.com

idefix37

@asword
Premium is probably active for you as you have the Premium badge next to your user name.

Jonás Ansó

Same here.

I renewed my subscription manually the day after the previous subscription expired.

I have tried everything, removing the app and installing it again, but after I log in with the same email, it still does not work
I get the "Go premium" banner and when I click it it gives an error that I am already on premium.

Can anyone help me out?

idefix37

@Jonás-Ansó
Yes, you are already Premium according to the badge next to your username here on the forum.
At starting the app, I often get this contradictory anomaly :

But after a while, everything goes back to normal.

Do you get already the benefits of Premium ? For instance can you get the 1h-steps in the detailed forecast table instead of the 3h steps.

Jonás Ansó

@idefix37 a day later I tried to subscribe again from the app and I did not get an error, I paid 0 and got the premium features

Thanks for answering