Paid for Premium but don't have Premium

Lawrence 8

Hello,

Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .

Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.

Anyway, I want to keep going being Premium but no way to find out the internet page to pay.

Thank you in advance for your help.

Suty

@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.

Martin Novák af697a8f-3482-430c-b6f7-d20166ad1ef0

Hello, I have paid for premium but I still have normal account. Payment has been made for account novak345@gmail.com.

Thank you for correction. MN

idefix37

Which platform did you use for payment?

bisottos

Hello,
I just paid for Premium, the payment was ok but then a message say that "something of wrong happen" and so I'm still a standard
Many thanks

Sebastiano

idefix37

@bisottos
On which platform ?

Martin Novák af697a8f-3482-430c-b6f7-d20166ad1ef0

idefix37

asword

Hello same problem i still have. Payed for Premium but still not active. Pls help. cumerol@gmail.com

idefix37

@asword
Premium is probably active for you as you have the Premium badge next to your user name.