Paid for Premium but don't have Premium
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Hello,
Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .
Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.
Anyway, I want to keep going being Premium but no way to find out the internet page to pay.
Thank you in advance for your help.
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@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.
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Hello, I have paid for premium but I still have normal account. Payment has been made for account novak345@gmail.com.
Thank you for correction. MN
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@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
Which platform did you use for payment?
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Hello,
I just paid for Premium, the payment was ok but then a message say that "something of wrong happen" and so I'm still a standard
Many thanksSebastiano
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@bisottos
On which platform ? -
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@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
So check this post to pair your account with the subscription
https://community.windy.com/topic/39858/issuance-of-receipts -
Hello same problem i still have. Payed for Premium but still not active. Pls help. cumerol@gmail.com
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@asword
Premium is probably active for you as you have the Premium badge next to your user name. -
Same here.
I renewed my subscription manually the day after the previous subscription expired.
I have tried everything, removing the app and installing it again, but after I log in with the same email, it still does not work
I get the "Go premium" banner and when I click it it gives an error that I am already on premium.Can anyone help me out?
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@Jonás-Ansó
Yes, you are already Premium according to the badge next to your username here on the forum.
At starting the app, I often get this contradictory anomaly :
But after a while, everything goes back to normal.
Do you get already the benefits of Premium ? For instance can you get the 1h-steps in the detailed forecast table instead of the 3h steps.
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@idefix37 a day later I tried to subscribe again from the app and I did not get an error, I paid 0 and got the premium features
Thanks for answering
