I’m Trying to Update My Payment Method and Your System won’t let Me.
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As I’m trying to renew my subscription with an updated credit card your, however, system keeps rejecting my input and is telling me to contact you. But doesn’t give me a clue as to who to contact. My subscription ends today! ☹
Jerry Milam
milamjdm@agtelco.com -
Hello @milamjdm1, we are aware of this issue with Fastspring, as a provider of subscription management service. We contacted them directly to solve this as soon as possible, however, there is a delay in their feedback.
Personally I would recommend now waiting until the cancellation and if the issue persists, you can purchase a new subscription via our Android/iOS app since we use a different provider there.
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