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    Netatmo station disappeared

    Scheduled Pinned Locked Moved Windy Stations
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    • Z Offline
      zaphod150 @HansHo | Premium
      last edited by

      @HansHo Same here (Cudlee Creek). Last data was Tuesday Sth Australian time. Netatmo have now made minor changes to authorisation of tokens. That happened around the same time. I suspect Windy has a bug in that area.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @zaphod150
        last edited by

        @zaphod150 Hi, I found that your station is f06f55c4, am I right? We will look into it.

        H 1 Reply Last reply Reply Quote 0
        • H Offline
          HansHo @Suty | Premium
          last edited by

          @Suty What about my station please ?

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @HansHo
            last edited by

            @HansHo We are working on general solution for all users, who send data from their Netatmo stations, we will keep you informed. Thank you for your patience.

            startailS 1 Reply Last reply Reply Quote 2
            • startailS Offline
              startail @Suty | Premium
              last edited by

              @Suty I have the same issue with my station pws-f0548424.
              It worked for a few days, then stopped uppdating. I reauthorized it and it then worked for a day and then stopped again.

              1 Reply Last reply Reply Quote 0
              • rehabaamR Offline
                rehabaam | Premium
                last edited by

                I reauthorized the connection for may device and the latest data started showing in Windy. But I don’t see the data for the past three days. I hope there will be a backfilling for the data.

                1 Reply Last reply Reply Quote 0
                • SutyS Offline
                  Suty Windy Staff
                  last edited by

                  Our colleagues still work on the solution, please be patient. I will keep you informed here in this thread.

                  SutyS 1 Reply Last reply Reply Quote 1
                  • SutyS Offline
                    Suty Windy Staff @Suty
                    last edited by

                    We are really sorry about the issue, which happened to your Netatmo station in Windy.com. Netatmo did some changes on their end and we had a delay with adjustments on our end. So it is possible that your station stopped sharing data on the end of our app. However, we already fixed it and we need a help from you.

                    Can you please visit this station management page and click on this red button next to your station:
                    86fe83b5-cb50-47f9-a791-4db9ec94015d-image.png

                    After that you should also click on this button Authorize access to manage the update. These two steps should fix the whole issue.

                    e4aa6c59-8019-4d77-9ea1-ce86c08b9f97-image (1).png

                    rehabaamR H 2 Replies Last reply Reply Quote 3
                    • rehabaamR Offline
                      rehabaam @Suty | Premium
                      last edited by

                      @Suty said in Netatmo station disappeared:

                      this station management page

                      Thank you for the update! I already did the same on Sunday and it has been working since then. If I understood you correctly, the old data (June 4th till June 7th for my device) won't be sent again to Windy, is it so?

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS Offline
                        Suty Windy Staff @rehabaam
                        last edited by

                        @rehabaam Unfortunately not, we are sorry about this delay we caused.

                        1 Reply Last reply Reply Quote 1
                        • H Offline
                          HansHo @Suty | Premium
                          last edited by

                          @Suty that did the trick. thanks for solving.

                          1 Reply Last reply Reply Quote 1
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