Auto renewal showing declined
-
Hi, my subscription is due to expire today. I received an email yesterday stating the auto renewal failed. My credit card is valid and has been used as recently as an hour ago. I have also tried to add another credit card which also came back as declined. I am located in Australia. Is there another way or renewing my subscription? The renewal is going via the fastspring platform. Thanks
-
@Joevill Hi, can you resend the email to support@windy.com?
-
HI Suty, I have sent an email but as yet, have not had a response. Will I lose my premium as I cannot afford to lose it. Thanks.
-
@Joevill If you send the email during this weekend, I will go through them today and will help you there. Thank you for your patience.
-
@Suty thank you. I ended up chcinging it to paypal which has just worked. Thank you for replying.
