come disdire l'abbonamento a windy

[Marco Leoniddi 2]

Dear Windy staff,
despite having asked how to cancel the auto-renewal and having received no reply, today the automatic payment for another year (until 22 June 2025) has started. Is it possible to contact customer service? Is there an email to write to to request a refund?
Thank you in advance for your assistance.

[Suty]

@Marco-Leoniddi-2 Asi I informed you in our chat, I already refunded the payment.

[FulvioP]

@Suty

Hello, I just made a mistake with a wrong annual subscription on your windy app. I thought to have canceled the subscription, but today it has been charged the full annual payment (69,99€).
I would like to cancel my subscription and receive a refund.
Thanks in advance.
My IDs are:

OS: iOS 18.6
App: 15.2.5 (15252)
UserId: A812AD83-ED2A-4F4A-A07C-B9CBA50BBF31
License: Pro

Fulvio Petrucciani

[Suty]

@FulvioP You are contacting the wrong app, we are Windy.com and our subscription is called Premium, not PRO. You probably subscribed to our competitors app.