Premium renew

mzodl

New CC confirmed; Windy always told us that new Credit Card should be replaced.

Suty

@mzodl Hi, how can I help you? I am not sure what you mean exactly.

Tillac73

Bonjour, J'ai souscrit un abonnement avec une adresse mail mechantillac@gmail.com que j'ai supprimée. J'ai changé pour mechantillac@ecomail.fr (adresse enregistrée dans mon profil Windy). Mais je n'arrive pas à renouveler mon abonnement avec cette adresse. Comment faire ?

Polina Nozdrina

@Tillac73
Dear user,

Thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://bit.ly/34NZoZI
Note: you will need to carry out the restore process on the device you made the order with.

If you encounter any issues during the restore process or you need any further assistance, please let me know.

Kind regards,
Polina

Tillac73

@Polina-Nozdrina
followed the steps described above and once connected on my Windy account, I click on the link "Renew Premium" it send me on a Google page "Découvrir les abonnements" with no link to pay. Tried to uninstall and then reinstall the app :same result. Changed the email adress of my Windy account for echantillac.marcel@gmail.com (and This Google account has a registred payement mode) :same result.
Have I missed something ?

Suty

@Tillac73 Hello, I checked your account and you already have Premium assigned. Do you still need any help?

NH Radioman

@Suty
I also have this problem. Can you help?

I want to renew the premium but there is no pay button. It keeps directing me to google play subscription where i can't find the windyty app.

Suty

@NH-Radioman HI, I see you made a purchase last year with Google Play, and there is a certain issue with renewing that Premium. You need to visit your Google Play account and fix this there.

NH Radioman

@Suty

The google play on that cellphone last year is no longer accessible. Can you help me with this? Thanks

Suty

@NH-Radioman Unfortunately, I am not able to help you. You have to manage the fix on your own in Google Play or you can wait for complete cancellation and then purchase a new subscription.