Service (incl premium) is not available through a VPN

enterfornone

The service and the community are not available through my VPN. The problem is definitely it, as switching VPN location or disconnecting, corrects the service.

Two issues:

First and less important. The error you generate does not say anything about the VPN being blocked
Here it is:
Second and more important .
You CANNOT decide to shutdown a service to PAYING customers just because of their network settings. VPNs are widely used and as I’m on a public networks for weeks they are my only option.
The bug is that your login server shuts down my connection.

And - since you require a pass through the login EVERY time (there is a separate bug about that by another frustrated customer) - you shut down the whole weather service.

Now - I understand prevention from DDoS attacks somewhat and filtering VPNs is the crudest and one of the more ineffective ways to do it.
But you should allow a path for your paying customers to access the service. The login server should not be part of that “protection” and allow login. And then once logged as a premium account all such “protections” should be bypassed.

(Excuse any potential typos, as I’m writing from a phone. You don’t allow my laptop in)

Suty

@enterfornone Could you please share more info about used VPN tool? We normally use VPN and I tested the access via VPN as well many times and there shouldn't be any issue with it.

enterfornone

@Suty
In this case is a VPN Unlimited service with a WireGuard protocol through Austria. Same server works via OpenVPN.
Yet WireGuard works via an US VPN, so it’s a trial and error.
Sometimes I get through on a second, sometimes on a third-fourth try.

My point with this bug report is general. You should a) not restrict the login server and b) not have any restrictions on logged in (especially premium) members

It’s a replicable bug, but I don’t want to “fix” this or that ip and just for my preferred service. A general fix for logged customers is needed.

Suty

@enterfornone We will check this case and let you know, however, if we are not able to replicate the issue, we won't be able to fix that. However, I will go through that.

enterfornone

@Suty
If you need it to troubleshoot, I can provide ip address, protocol and a browser log.