Accidental purchase, email sent. Have not received a reply.
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Good day, I purchased windy pro months ago and am happy with it. While reviewing information in Google play I set my phone down as I'm with emergency service and had to attend to something. While picking it up my thumb was inadvertently over a purchase selection.
I just saw "thank you for your purchase".
I had no idea what it was for and reviewing my credit card was shocked to see a pending charge for $307. I sent an email to windy support requesting this be reversed, but as of now have not received a reply and the pending charge was processed. As mentioned I already have purchased windy previously and had no intent to make another purchase. Can you please help.
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@MartinT-2
Hi,
Windy Pro is a subscription from windy.app which is a different weather app with a blue logo. This forum is the community of windy.com with a red logo. And Windy.com cannot manage the subscription you made to another app. -
I idefix37 referenced this topic on
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@idefix37 Thank you for clarification on the difference of the apps. The accidental purchase I am referring to is windy weather with the red icon. Please help in reversing this charge.
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@MartinT-2 Hi, if you sent the email to support@windy.com, we will contact and help you there. Thank you for your patience.
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I have sent you an email. Thanks very much.
