<![CDATA[Prenium renew - two payments]]>Hi,
When i tried to renew my subscription, I only had one option that let me get to the ''Account Details and Payment Methods'' (piture). I did give a credit card number in hope that it renew my account, but nothing. My account is not in prenium anymore and I feel like I paid a second time for something that I paid at the beginning of the year to get prenium.

So, did I paid a second time for the same year or I am supposed to be in prenium, but a bug occured?
Also, I can't come back to the section that asked me to manage my type of payment. Is it normal?

Thank you for the reply.

552b0b2a-3a76-497b-acd1-37dfd17ba0b3-image.png

]]>https://community.windy.com/topic/34808/prenium-renew-two-paymentsRSS for NodeFri, 17 Apr 2026 09:27:11 GMTWed, 24 Jul 2024 11:48:42 GMT60<![CDATA[Reply to Prenium renew - two payments on Thu, 25 Jul 2024 14:08:20 GMT]]>@Suty I just sent over via email screenshots and problem.
Cory

]]>https://community.windy.com/post/195876https://community.windy.com/post/195876Thu, 25 Jul 2024 14:08:20 GMT<![CDATA[Reply to Prenium renew - two payments on Thu, 25 Jul 2024 12:59:58 GMT]]>@chohman @ddugre10 Can you please provide more details at support@windy.com?

]]>https://community.windy.com/post/195865https://community.windy.com/post/195865Thu, 25 Jul 2024 12:59:58 GMT<![CDATA[Reply to Prenium renew - two payments on Wed, 24 Jul 2024 14:15:07 GMT]]>I am having the same problem. I can not find a way to update my payment.
I can't find a number to call either. Someone please help!

]]>https://community.windy.com/post/195562https://community.windy.com/post/195562Wed, 24 Jul 2024 14:15:07 GMT