Premium cannot be renewed
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Hi, I get a message that the renewal payment for the premium subscription has failed. I checked, but my credit card information is valid and correct. Who can I contact to take a look at this?
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@nc2001 Hi, I see you have a Premium assigned to your account, do you still need a help?
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@Suty Hi, I still get a message that I would need to "fix my payment methods" to keep premium. However, I have done that and my payment methods are up to date. I now get emails and the warning in the app everytime I open it.
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@nc2001 Hi, since you already were overdue, I canceled your Premium and please try to purchase a new subscription. Please let me know about the result with the same card.
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