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    Premium cannot be renewed

    Scheduled Pinned Locked Moved Windy Account
    4 Posts 2 Posters 1.1k Views 1 Watching
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    • N Offline
      nc2001 | Premium
      last edited by

      Hi, I get a message that the renewal payment for the premium subscription has failed. I checked, but my credit card information is valid and correct. Who can I contact to take a look at this?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @nc2001
        last edited by

        @nc2001 Hi, I see you have a Premium assigned to your account, do you still need a help?

        N 1 Reply Last reply Reply Quote 0
        • N Offline
          nc2001 @Suty | Premium
          last edited by

          @Suty Hi, I still get a message that I would need to "fix my payment methods" to keep premium. However, I have done that and my payment methods are up to date. I now get emails and the warning in the app everytime I open it.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @nc2001
            last edited by

            @nc2001 Hi, since you already were overdue, I canceled your Premium and please try to purchase a new subscription. Please let me know about the result with the same card.

            1 Reply Last reply Reply Quote 0
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