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    v43 Freezing My Favorites - please delete mine

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    • CanneC
      Canne | Premium
      last edited by

      Hi,
      Since the last major update (the fancy buttons, v4x something) My Favorites do not work (for me). The browser freezes for a while and error logs appear where they were all empty before.

      I have tried with Chrome, Firefox, you name it.

      If you like, I have the error logs, but cannot see here how to add an attachement here. I can cut and paste them for the general annoyance, if you prefer.

      Thanks for fixing this for me first: presumably just by deleting all My Favorites in my account. If there is a root cause for this in your code, maybe the content of my bookmarks/logs will help others, too. I think there are some weather stations, it is a quite old and long list.

      nesroN 1 Reply Last reply Reply Quote 1
      • nesroN
        nesro Administrator @Canne
        last edited by

        Hi @Canne ,
        the error log would be very helpful. Please paste it here as text, or email it to support@windy.com

        Tomas Nesrovnal - windy.com developer

        CanneC 1 Reply Last reply Reply Quote 0
        • CanneC
          Canne @nesro | Premium
          last edited by

          Hello @nesro - mail was just sent to support@windy.com with this topic's number in the subject line.

          nesroN 1 Reply Last reply Reply Quote 0
          • nesroN
            nesro Administrator @Canne
            last edited by

            @Canne got the message, thanks! I will look into it.

            Tomas Nesrovnal - windy.com developer

            nesroN 1 Reply Last reply Reply Quote 0
            • nesroN
              nesro Administrator @nesro
              last edited by

              @Canne First, thank you for using Windy so long! There was really a small issue with older favorites in the version you are mentioning. I made a small fix that should help you.

              Please, try it again. It's possible that you need to log out and log in to make it work.

              Thanks for the feedback and let me know if there is still a trouble

              Tomas Nesrovnal - windy.com developer

              CanneC 1 Reply Last reply Reply Quote 0
              • CanneC
                Canne @nesro | Premium
                last edited by

                @nesro thanks, it works - elsewhere, but on my own computer and its browsers, how to log out? Account management is blocked by this issue and I cannot log out from there. Is there another way? I tried to remove cookies of windy.com domain but that does not help.

                nesroN 1 Reply Last reply Reply Quote 0
                • nesroN
                  nesro Administrator @Canne
                  last edited by

                  @Canne ah, you're right. We will try to fix the issue in the new version of Windy so that the logout works.

                  To logout from Windy now, you have to both delete your cookies and local storage.

                  Tomas Nesrovnal - windy.com developer

                  CanneC 2 Replies Last reply Reply Quote 0
                  • CanneC
                    Canne @nesro | Premium
                    last edited by

                    @nesro Thank you, the local storage clearing did the trick. Now it works also on my Vivaldi browser after having logged in again. All good for me!

                    1 Reply Last reply Reply Quote 0
                    • CanneC
                      Canne @nesro | Premium
                      last edited by

                      @nesro Hi, sorry to bother you again: now with v45 my Favorites are gone again (or they do not show up in the menui, since they are marked on the map alright). I have sent the debug printouts to support@windy.com. Good news is that I can logout now (albeit after relogin the issue remains the same). Can somebody take a look, thanks!

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Canne
                        last edited by

                        Hello @Canne, we did some changes on our end and it should help. Can you please try to refresh the app and check your favorites again?

                        CanneC 1 Reply Last reply Reply Quote 0
                        • CanneC
                          Canne @Suty | Premium
                          last edited by

                          @Suty Favorites are back now, thanks, both on browsers and on Android application. Thank you very much!

                          1 Reply Last reply Reply Quote 1
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