Widget not loading data since last update
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@Suty After the update yesterday I still have the same issue.
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@Jointventure And the model of the device? Do you use any apps, that optimize the performance or battery?
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@Suty Sony Xperia 1 III
No App for battery management. Stamina mode is off. -
@Suty are you still working on it?
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@Jointventure Yes, and we have another user with similar issue, but we are still not able to replicate it or find the cause.
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@Suty after today's update I still have the same problem.
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@Jointventure Yes, I am aware of that and I still have your case on my mind, but since we are not able to replicate the issue, I am not able to help you.
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@Jointventure Did You try to delete app completely? Restart the phone,install again,give the necessary permissions and report back.
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@dobrigoran yes, I did
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@Suty Today I tried again to delete the widget and the app. After I installed the app and replaced the widget it was working. But when I changed the size and made it bigger to fit into my screen, the widget doesn't work anymore.
It seems like the problem only appears if you change the size of the widget to make it bigger.I changed the size from 4x2 to 6x3
If I change the size back to 4x2 it is working again.
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@Suty It's an issue with the widget size. I can replicate it.
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@Jointventure OKay, thank you for this info. Can you please share both sizes?
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@Suty I changed the size from 4x2 to 6x3
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@Suty are you able to replicate it?
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@Jointventure Hi, at this moment, we are working on it. The second use has the same issue with the size, so we are discussing possibilities.
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@Suty Until the update one month ago a change of the widget size was never a problem.
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@Suty still not fixed?
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@Jointventure Could you please still provide the screenshot under 6x3?
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@Suty I don't know how to upload a screenshot here.
You should be able to download it by this link:
https://drive.google.com/file/d/1cPGQb3Aph9mUE4rQwpQzHV8PQ6lBX7pP/view?usp=drivesdkYou see the widget on the top in default size. Below the expanded one.
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@Jointventure Okay, thank you for providing that screenshot. We will monitor that, but at the moment, we are not able to fix this individual problem, I am sorry about that.
