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    Blank Widget

    Bug Reports
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    • G
      gcervino | Premium
      last edited by

      Same thing happening on my Galaxy S22 (Android 14), now and then in the last weeks, usually managed refreshing the widgets but today the Radar Widget stays blank with a
      "Cannot load radar images" message.

      1 Reply Last reply Reply Quote 0
      • cschonC
        cschon | Premium
        last edited by

        Same here since today on Samsung Galaxy A52S, A34 and an old Galaxy TAB A. Seems like a server problem for getting data for the widget. The rest of the App is working without any problems.

        1 Reply Last reply Reply Quote 0
        • R
          Rudolpher | Premium
          last edited by

          Same issue since Thursday both on phone and tablet. The app otherwise function normally, but the widget refuses to work.

          1 Reply Last reply Reply Quote 0
          • calebmanningC
            calebmanning | Premium
            last edited by

            Same issue here, mine has been blank now for roughly 12 hours. Deleted, and added it back - no luck.

            1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator
              last edited by

              @Skilium Hi, thank you for reporting this. I already forwarded the info to colleagues, so hopefully, there will be a soon solution.

              Z 1 Reply Last reply Reply Quote 0
              • Z
                Zdenek Palas
                last edited by

                The same problem.

                814cf656-b52c-4aed-bc90-3afe1e76bfa3-image.jpeg

                1 Reply Last reply Reply Quote 1
                • Z
                  Zdenek Palas @Suty
                  last edited by

                  @Suty
                  Stejnej problém.

                  1 Reply Last reply Reply Quote 1
                  • N
                    notebooker
                    last edited by notebooker

                    The same problem on iPhone, iPad and MacBook Air.

                    1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator
                      last edited by

                      Unfortunately, unavailable widget data for satellite and radar widgets are caused by an outage of satellite data on the end of the provider. Thank you for your patience with this matter.

                      cschonC 1 Reply Last reply Reply Quote 0
                      • cschonC
                        cschon @Suty | Premium
                        last edited by cschon

                        @Suty
                        Thank you for the response. For me, radar widgets are working again flawlessly on all my phones.
                        BR.

                        Maybe you have to "clear app cache" or "delete App data" to bring widgets back to work.

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @cschon
                          last edited by

                          @cschon Hi, the fix was done on our end, however, we appreciate you checked that for us as well.

                          1 Reply Last reply Reply Quote 0
                          • W
                            Wizurhd
                            last edited by

                            Hey @Suty ,

                            The problem still persists on my 11” iPad Pro (3rd gen) on iPadOS 18.0.1. And I have attempted both cache and entire app deletion with no resolution. What can be done to have these visuals appear in the widget?

                            EXTRA DETAILS:
                            Around the time of the iPadOS 18 update - including changes to the color scheme of my app icons - I began to have this issue.

                            My issue, as shown in other user’s pictured above, the “radar widget” behaves like other iPad widgets, but the content of this radar widget is empty, and the metrics are all nullified and crammed into the center of the widget. This is also how the app appears in iPadOS widget selection menu.

                            To troubleshoot, I have attempted the iPadOS version of “clear app cache” by using the “offload app” storage setting. effectively retaining user data while removing all app data from my device. This didn’t work.

                            A second troubleshooting attempt, after restarting my iPad, was to delete the app, and reinstall it. No change.

                            Please advise!

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @Wizurhd
                              last edited by

                              @Wizurhd Could you please try to update your iPadOS to 18.1?

                              1 Reply Last reply Reply Quote 0
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