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    Billing and premium service issue

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    • Ankush ChavanA
      Ankush Chavan
      last edited by

      I'm a subscriber of the premium service through my google account.
      I had purchased yearly premium subscription around 6 months, now I had to change the billing details for all my subscriptions due to card expiry. While doing so from Google payments page I was charged again for the yearly premium membership while already being a premium member.
      I requested a refund which was processed for the last 1 transaction but I also lost my original premium membership

      Please help.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Ankush Chavan
        last edited by

        @Ankush-Chavan Hi, I checked your payments and your older purchase was made on October 1, 2023, so it is already expired and the second one is refunded as you said. So now you need to purchase a new subscription.

        Ankush ChavanA 1 Reply Last reply Reply Quote 0
        • Ankush ChavanA
          Ankush Chavan @Suty
          last edited by

          @Suty oooh sorry about that then, I couldn't find the date of purchase and it sure life like yesterday.

          Thankyou and sorry for that trouble

          1 Reply Last reply Reply Quote 1
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