Black Bar In Middle of screen.

Reply to Black Bar In Middle of screen. on Wed, 06 Nov 2024 11:47:38 GMT

Behrfeet — Wed, 06 Nov 2024 11:47:38 GMT

@Suty Excellent .... thanks!

Reply to Black Bar In Middle of screen. on Wed, 06 Nov 2024 07:22:39 GMT

Suty — Wed, 06 Nov 2024 07:22:39 GMT

@Behrfeet Hi, colleagues already found the cause and it should be fixed in version 44, which is now in the testing phase.

Reply to Black Bar In Middle of screen. on Tue, 05 Nov 2024 16:24:23 GMT

Behrfeet — Tue, 05 Nov 2024 16:24:23 GMT

@Suty I have the same issue. It's been happening for quite a while now but not when I open the app on my iPhone 12 - ios 17.7.1. It happens when I go to the "Pinned" menu and open something like "Radar". It doesn't happen every time but it happens a LOT! I've been a Premium user for some time now so I shouldn't have anything to do with being a new user. And the bar doesn't move with the map luckily or it would always block the desired viewing area

Reply to Black Bar In Middle of screen. on Mon, 21 Oct 2024 05:28:12 GMT

Suty — Mon, 21 Oct 2024 05:28:12 GMT

@R-Robinson Not at all, it is most probably related to issue with the new onboarding system for new users, but we are still investigating potential causes.

Reply to Black Bar In Middle of screen. on Sat, 19 Oct 2024 07:17:56 GMT

R.Robinson — Sat, 19 Oct 2024 07:17:56 GMT

@Suty I have the same issue. It started around a week to 10 days ago and is really quite annoying. Is this something that has been put in place for non premium users?

Reply to Black Bar In Middle of screen. on Fri, 18 Oct 2024 23:42:10 GMT

kosontour — Fri, 18 Oct 2024 23:42:10 GMT

@Suty
I have the same issue!!

Reply to Black Bar In Middle of screen. on Fri, 18 Oct 2024 06:18:17 GMT

Suty — Fri, 18 Oct 2024 06:18:17 GMT

@tjrmiller Hi, we are investigating this issue, but we are not able to replicate it. Do you know any details that could help us to find the problem? I mean when did it start, or if you did anything specific to initiate it, etc.