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    Unable to get premium update after purchase

    Scheduled Pinned Locked Moved Windy Account
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    • Sarah Schleper degalaxyS Offline
      Sarah Schleper degalaxy
      last edited by

      I just spent $18.99 to get the premium status on my phone and I login and nothing happens, I go to restore purchases and I get the following message. “We didn't find any purchases to restore. All purchases are linked to your Apple account. Make sure you are trying to restore your purchases on a device with the same Apple account you purchased your subscription with.”
      I am most definitely using the same account. This is extremely frustrating.
      Please refund or help me establish my premium status.

      Why is this so complicated?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Administrator @Sarah Schleper degalaxy
        last edited by

        @Sarah-Schleper-degalaxy Hi there, do you see the Windy.com Premium subscription in your subscriptions/purchases under your AppleID?

        1 Reply Last reply Reply Quote 0
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