Premium working on phone not on desky

[Ricott]

Hello,

I have a regular premium subscription made through the app store.
Everything was working properly till my subscription got renewed.
I’m still able to use Windy premium on my iPhone without problem but when logging in via desktop the system says it doesn’t recognize email or password.

I can I fix it?

[Suty]

@Ricott Hi, I checked your Premium account and you use genn*******ano@f4e.europa.eu there. Did you try to login with this email address?

[Ricott]

@Suty yes

[Suty]

@Ricott Can you share the screenshot of the error?

[Ricott]

@Suty

[Suty]

@Ricott I will test the functionality of your account on my end, so I will reset the password and then let you know. Is that okay for you?

[Ricott]

@Suty ok, let’s try

[Suty]

@Ricott It is normally working, so please try to reset the password and try it once again.

[Ricott]

@Suty thanks! now working