My subscription is repeated
-
On December 27, 2024, I was not aware I was a subscriber already and paid once again for your premium service.
Here are the relevant details for your reference:
Transaction Date: December 27, 2024
Payment Method: PayPal
Invoice details
Invoice reference: 4089-12108
Billing period: 27th December 2024 - 27th December 2025
Transaction: txn_01jg43k5eeedkaxwkqatpa9eyd
Currency code: TWD
Email Address Associated with Subscription: echoho.tw@gmail.com
I kindly request your assistance in resolving this matter.Ideally, I would like to either:- Receive a refund for the duplicate charge, or
- Extend my subscription period by an equivalent duration to cover the additional payment.
Please let me know if you require any further information or documentation to process this request.
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