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    Charged me twice for my subscription

    Scheduled Pinned Locked Moved Windy Account
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    • T Offline
      torquehound | Premium
      last edited by torquehound

      Hey Team,

      While I love the app. I would also like to know wy in my 3rd year with you you have decided to charge me twice. I have taken a screenshot of my phone bill. And have attached for reference.

      Can someone please email me and sort out reimbursement.

      Thanks 😊

      T 1 Reply Last reply Reply Quote 0
      • T torquehound marked this topic as a question on
      • T Offline
        torquehound @torquehound | Premium
        last edited by

        I can't post the image??

        idefix37I SutyS 2 Replies Last reply Reply Quote 0
        • idefix37I Online
          idefix37 Sailor Moderator @torquehound
          last edited by

          @torquehound

          19F73911-A759-4C84-8C1A-C9B8400C7E3B.jpeg

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          • idefix37I idefix37 marked this topic as a regular topic on
          • SutyS Offline
            Suty Windy Staff @torquehound
            last edited by

            @torquehound I would appreciate the screenshot as well, since I found only one charge made on January 2, 2025.

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            • T Offline
              torquehound @idefix37 | Premium
              last edited by idefix37

              @idefix37

              Screenshot_20250114_000018_Mobile.jpg

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              • T Offline
                torquehound @Suty | Premium
                last edited by idefix37

                @Suty

                Screenshot_20250114_000018_Mobile.jpg

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS Offline
                  Suty Windy Staff @torquehound
                  last edited by

                  @torquehound Hi, could you please provide transaction details at support@windy.com?

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                  • T Offline
                    torquehound @Suty | Premium
                    last edited by

                    @Suty it's charged through my Google account which comes through on my mobile bill. What details are required?

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS Offline
                      Suty Windy Staff @torquehound
                      last edited by

                      @torquehound Okay, so you purchased these via Google Play on your Android device?

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