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    Paid for premium but not getting it for once I’ve logged in?

    Windy Premium
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    • C
      Capt Dred | Premium
      last edited by idefix37

      I have paid for Windy premium and been charged, but it is not giving me the premium content even after being logged in successfully. I looked for a Support phone number but could not find one, disappointing.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @Capt Dred
        last edited by

        @Capt-Dred
        Have you paired your subscription with your account ?
        https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

        1 Reply Last reply Reply Quote 0
        • D
          djs4fln | Premium
          last edited by

          I also purchased a premium plan on my phone, but when I went to my iPad, or my computer it doesn't show that I have premium...why? I don't want to buy a plan for each device...

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @djs4fln
            last edited by

            @djs4fln Hi, if you have assigned one device to the Premium, then you only need to login with same login credentials on other devices. There is no need to get more Premium licenses.

            dtm.marcinD 1 Reply Last reply Reply Quote 0
            • dtm.marcinD
              dtm.marcin @Suty | Premium
              last edited by

              @Suty I have the same problem since two weeks ago, it wasn't there before

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @dtm.marcin
                last edited by

                @dtm-marcin The login problem? Can you please provide more info? I would recommend checking your logged accounts on all devices to see that they all are the same ones.

                1 Reply Last reply Reply Quote 0
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