I don't receive email from FastSPring after payment

[Yuliya Ya.]

Hello, I don't receive any emails to my mail from FastSpring, but I got Receipt(but I need reference code), I have bought a present for my friend but can't present it because of this problem

[Suty]

@Yuliya-Ya Did you use the email july*****0.06@gmail.com in the purchase process? I can't find any transactions under that address on our end.