Problems with payments

[先生 陈]

I had a problem with the payment, after jumping to fastspring I needed to receive an email, but it never sent to my email address, and as a result I am unable to renew the payment at this time.

[Suty]

@先生-陈 Hi, you made that payment a year ago with the Hide my email function from Apple, so your email used on the end of Fastspring is dvjs****7d@privaterelay.appleid.com.

Do you have an access to this email address? Please let me know.

[先生 陈]

@Suty No,I can't. So do I need to make a new payment after this payment cycle ends?

[Suty]

@先生-陈 Hi, yes and the prepaid period already ended a few days ago, so if you are still interested, you can purchase a new subscription with your email address now.