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    Unknown Windy Change Breaking Paid Subscription Map Rendering

    Windy API v4
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    • E
      errantmind
      last edited by

      Hello, I have a paid professional subscription to the Windy API. We are rendering the Windy map on some TVs around the office. Just in the last few days we started seeing a 'popup' instead of the map which says "Do you like this map?" and then there are some links to Windy and app stores with a 'close' button. We have changed nothing on our side and can't click the close button as it is being displayed on non-intractable TVs.

      Has something changed in the last few days? How do we fix this? It is not reproducible anywhere except on the TVs. It loads fine in my browser. @Suty

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @errantmind
        last edited by

        @errantmind Hi, is it possible that you hit the limit of the API for that day? Can you check that on your end?

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        • E
          errantmind @Suty
          last edited by

          @Suty I didn't hit the API limit, we had normal usage that day of around 2700 visits.cf96452e-01b8-46e0-9065-77819c21ef3d-image.png

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          • E
            errantmind @Suty
            last edited by

            @Suty I just want to add this is still happening and only started in the last 72 hours so if there was a change on the Windy side it should, hopefully, be pretty easy to find.

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @errantmind
              last edited by

              @errantmind Do you see any errors in the console? Can you check that please?

              E 1 Reply Last reply Reply Quote 0
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                errantmind @Suty
                last edited by

                @Suty It only happens using this proprietary screen saver software that is used to show the site on the TVs. Can you tell me in what conditions that message is displayed? Also, is it possible for you to look at changes pushed out during the timeframe I mentioned?

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @errantmind
                  last edited by

                  @errantmind Could you please tell us more about the screensaver tool? It can refresh the page with our API, and one refresh is equal to one API call, so the limit is hit by this.

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