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    No wind animation + black screen

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    • G
      gkmorrison | Premium
      last edited by

      Hi there,

      I don’t get any wind animation anymore and often get a black screen when using Windy.

      Please assist in resolving. I have an iPhone 13.!![alt text](image url)

      Thanks!

      G 1 Reply Last reply Reply Quote 0
      • G
        gkmorrison @gkmorrison | Premium
        last edited by

        @gkmorrison

        I can’t attach a photo to this post. Please advise if there is a support email address.

        idefix37I 1 Reply Last reply Reply Quote 0
        • idefix37I
          idefix37 Sailor Moderator @gkmorrison
          last edited by idefix37

          @gkmorrison

          To post a screenshot

          E043956E-0CA1-4DBB-8553-C6E6109A447B.jpeg

          By the way, I get a black screen from time to time on iPhone. Just pinching to zoom in and out, solves the issue.

          G 1 Reply Last reply Reply Quote 0
          • G
            gkmorrison @idefix37 | Premium
            last edited by

            @idefix37

            Thank you. See below screenshot showing no wind animation.

            IMG_0800.png

            Below screenshot shows a blank screen.

            IMG_0799.png

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @gkmorrison
              last edited by idefix37

              @gkmorrison
              Did you try to zoom in and out as I said.
              In the menu you probably have Particles animation turned off.

              G 1 Reply Last reply Reply Quote 0
              • G
                gkmorrison @idefix37 | Premium
                last edited by

                @idefix37

                Thank you. Zooming in and out seems to be working.

                1 Reply Last reply Reply Quote 0
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