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    Money taken out of my account but I don't have an account

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    • Cindy Lou BrownellC
      Cindy Lou Brownell
      last edited by

      Same thing happened to me. I paid for lifetime premium and don't have Premium when I log in.
      Email cindy4brownell@gmail.com

      Cynthia L Brownell

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @Cindy Lou Brownell
        last edited by idefix37

        @Cindy-Lou-Brownell
        There is no lifetime Premium in Windy.com. Another app with a similar name and a blue logo offers lifetime Pro subscription, but this app has nothing to do with Windy.com with a red logo.
        So which app are you talking about ?

        1 Reply Last reply Reply Quote 1
        • Cathy d750b85c-3895-467d-b7bb-62bc152e422aC
          Cathy d750b85c-3895-467d-b7bb-62bc152e422a @Suty
          last edited by

          @Suty a14b330d-d4e5-4ff7-b996-c3d21d5fd9e1-image.png . I have no subscriptions in my google play

          1 Reply Last reply Reply Quote 0
          • Cathy d750b85c-3895-467d-b7bb-62bc152e422aC
            Cathy d750b85c-3895-467d-b7bb-62bc152e422a
            last edited by

            Hello - there has to be some way you can track down from the Merchant Order Id and Transaction ID. Can someone have a look. Thank you

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @Cathy d750b85c-3895-467d-b7bb-62bc152e422a
              last edited by

              @Cathy-d750b85c-3895-467d-b7bb-62bc152e422a HI, I checked all details from the screenshot, nothing on our end. Did you get any email message or anything else related to that charge?

              Cathy d750b85c-3895-467d-b7bb-62bc152e422aC 1 Reply Last reply Reply Quote 0
              • Cathy d750b85c-3895-467d-b7bb-62bc152e422aC
                Cathy d750b85c-3895-467d-b7bb-62bc152e422a @Suty
                last edited by

                @Suty Hi. No. Just money taken out of my account. I have no idea what account this could be connected to. Does that Merchant Order ID or Transaction ID not exist?

                SutyS 1 Reply Last reply Reply Quote 0
                • HrachnaH
                  Hrachna | Premium
                  last edited by

                  I have same problem

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Cathy d750b85c-3895-467d-b7bb-62bc152e422a
                    last edited by

                    @Cathy-d750b85c-3895-467d-b7bb-62bc152e422a They probably do, but we can't search anything from our end. Could you please try to contact Google Play directly as the customer?

                    Cathy d750b85c-3895-467d-b7bb-62bc152e422aC 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Hrachna
                      last edited by

                      @Hrachna What exactly do you mean? I see your Premium is assigned successfully to your account, since you have active badge next to your name.

                      1 Reply Last reply Reply Quote 0
                      • Cathy d750b85c-3895-467d-b7bb-62bc152e422aC
                        Cathy d750b85c-3895-467d-b7bb-62bc152e422a @Suty
                        last edited by

                        @Suty Hey, I will try again with them and see if they tell me what email address is associated with that transaction. Thank you

                        1 Reply Last reply Reply Quote 0
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