Money taken out of my account but I don't have an account
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Hi. I recently got an email to say that Windy Premium Subscription (Windy.com) was taken out of my paypal account via Google Payment Ireland Ltd. I have a Merchant Order ID and a Transaction ID but I don't have a subscription to Windy that I can find and Paypal are saying it's a valid transaction. Can you help me track down the account I'm paying for?
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If anyone can help me resolve this, I'd be very grateful. Thank you.
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a Could you please provide the screenshot of the invoice? That could help us to better understand the issue you have.
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a What email do you use in your Google Play? I can't find any purchase under kel*****herine11@gmail.com.
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@Suty - I don't have any other google play account. I only ever had one other personal email address and a work email address and neither have a google account. Can the transaction be found using the Merchant Order ID or the Transaction ID?
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a Can you please try to find the subscription in your Google Play account?
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Same thing happened to me. I paid for lifetime premium and don't have Premium when I log in.
Email cindy4brownell@gmail.com -
@Cindy-Lou-Brownell
There is no lifetime Premium in Windy.com. Another app with a similar name and a blue logo offers lifetime Pro subscription, but this app has nothing to do with Windy.com with a red logo.
So which app are you talking about ? -
@Suty
. I have no subscriptions in my google play
