Money taken out of my account but I don't have an account
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Hi. I recently got an email to say that Windy Premium Subscription (Windy.com) was taken out of my paypal account via Google Payment Ireland Ltd. I have a Merchant Order ID and a Transaction ID but I don't have a subscription to Windy that I can find and Paypal are saying it's a valid transaction. Can you help me track down the account I'm paying for?
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If anyone can help me resolve this, I'd be very grateful. Thank you.
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a Could you please provide the screenshot of the invoice? That could help us to better understand the issue you have.
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a What email do you use in your Google Play? I can't find any purchase under kel*****herine11@gmail.com.
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@Suty - I don't have any other google play account. I only ever had one other personal email address and a work email address and neither have a google account. Can the transaction be found using the Merchant Order ID or the Transaction ID?
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a Can you please try to find the subscription in your Google Play account?
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Same thing happened to me. I paid for lifetime premium and don't have Premium when I log in.
Email cindy4brownell@gmail.com -
@Cindy-Lou-Brownell
There is no lifetime Premium in Windy.com. Another app with a similar name and a blue logo offers lifetime Pro subscription, but this app has nothing to do with Windy.com with a red logo.
So which app are you talking about ? -
@Suty
. I have no subscriptions in my google play -
Hello - there has to be some way you can track down from the Merchant Order Id and Transaction ID. Can someone have a look. Thank you
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a HI, I checked all details from the screenshot, nothing on our end. Did you get any email message or anything else related to that charge?
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@Suty Hi. No. Just money taken out of my account. I have no idea what account this could be connected to. Does that Merchant Order ID or Transaction ID not exist?
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I have same problem
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@Cathy-d750b85c-3895-467d-b7bb-62bc152e422a They probably do, but we can't search anything from our end. Could you please try to contact Google Play directly as the customer?
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@Hrachna What exactly do you mean? I see your Premium is assigned successfully to your account, since you have active badge next to your name.
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@Suty Hey, I will try again with them and see if they tell me what email address is associated with that transaction. Thank you
