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    Weather radar no longer displays, just basic wind; help sought

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    • C
      Cocoplum | Premium
      last edited by Cocoplum

      I normally access Windy on a location-specific website where I embedded it a few years back. Love the application. But recently, possibly due to a new laptop, all I can see, either at the embedded site or directly is the basic wind vectors. If I click on "Weather radar", it pops up an error message that reads:

      "It seems that radar failed. Radar uses webGL technology, that can occasionally fail on some devices.
      What can you do? Update your browser or Windy application to the latest version. And try again please"

      My browser (Firefox) is fairly up to date. Could it be that my laptop falls in the category of devices that fail? What should I do?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Cocoplum
        last edited by

        @Cocoplum HI, can you please test the access with different browsers?

        C 1 Reply Last reply Reply Quote 0
        • SutyS Suty moved this topic from Your Feedback and Suggestions on
        • C
          Cocoplum @Suty | Premium
          last edited by

          Good suggestion. Everything looks correct in Edge. The issue is still there in my primary browser, Firefox. I just checked, and it says that it is up to date (135.0.1; 64 bit). Note sure which setting in Firefox must have changed, or if this is related to the newish laptop.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Cocoplum
            last edited by

            @Cocoplum Okay, can you please test Firefox and its anonymous/private tab?

            C 1 Reply Last reply Reply Quote 0
            • C
              Cocoplum @Suty | Premium
              last edited by

              @Suty : For whatever reason, the full weather radar is now working properly on both direct and my embedded versions. I didn't change anything. No idea what happened, but all good for now. Phew!

              1 Reply Last reply Reply Quote 1
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