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    Premium account not activating

    Windy Premium
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    • SutyS
      Suty Administrator @BenEames
      last edited by

      @BenEames Hi, may I ask what device did you use to purchase the Premium? Desktop, Android or iOS mobile device?

      Ben 451fc41e-0e8a-47d8-a445-d82583e8a530B B 2 Replies Last reply Reply Quote 0
      • Ben 451fc41e-0e8a-47d8-a445-d82583e8a530B
        Ben 451fc41e-0e8a-47d8-a445-d82583e8a530 @Suty | Premium
        last edited by

        @Suty Hi I'm having the same issue, paid on desktop with my Google account email (providiastudiouk@gmail.co.uk) via PayPal and on my mobile logged in via Google it does not activate.

        Many thanks,

        Ben

        idefix37I 1 Reply Last reply Reply Quote 0
        • idefix37I
          idefix37 Sailor Moderator @Ben 451fc41e-0e8a-47d8-a445-d82583e8a530
          last edited by idefix37

          @Ben-451fc41e-0e8a-47d8-a445-d82583e8a530
          Have you “restored purchases” after your payment ?
          See a related thread:
          https://community.windy.com/topic/39003/premium-pagado-y-no-instalado/2?_=1741715574511

          Ben 451fc41e-0e8a-47d8-a445-d82583e8a530B 1 Reply Last reply Reply Quote 0
          • Ben 451fc41e-0e8a-47d8-a445-d82583e8a530B
            Ben 451fc41e-0e8a-47d8-a445-d82583e8a530 @idefix37 | Premium
            last edited by

            @idefix37 yes it just shows the following error message: We didn't find any purchases to restore. All purchases are linked to your Google account. Make sure you are trying to restore your purchases on a device with the same Google account you purchased your subscription with.

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @Ben 451fc41e-0e8a-47d8-a445-d82583e8a530
              last edited by Suty

              @Ben-451fc41e-0e8a-47d8-a445-d82583e8a530 Hi, did you try to handle these steps on the desktop as well?

              1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
              2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
              3. Click on 'Restore purchases'.
              4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.
              Ben 451fc41e-0e8a-47d8-a445-d82583e8a530B 1 Reply Last reply Reply Quote 0
              • Ben 451fc41e-0e8a-47d8-a445-d82583e8a530B
                Ben 451fc41e-0e8a-47d8-a445-d82583e8a530 @Suty | Premium
                last edited by

                @Suty working now, had to activate via desktop, but has auto updated on the app, thanks!

                1 Reply Last reply Reply Quote 1
                • B
                  BenEames @Suty | Premium
                  last edited by

                  @Suty Hello I purchased on an apple device

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @BenEames
                    last edited by

                    @BenEames Hello, I see that your Premium is active and assigned to your account. Do you still need any help?

                    1 Reply Last reply Reply Quote 0
                    • S
                      skeenan629 @BenEames | Premium
                      last edited by

                      @BenEames I think mine is doing the same. I bought it under the impression I could view numerous hours ahead on the radar but I can only see an hour? Which is exactly what I got with the free version so I’m not too thrilled about this.

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @skeenan629
                        last edited by

                        @skeenan629 HI, we offer only 1 hour of radar forecast in free and Premium as well. Premium offers archival images of radar data one year back.

                        1 Reply Last reply Reply Quote 0
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