Premium account not activating
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@BenEames Hi, may I ask what device did you use to purchase the Premium? Desktop, Android or iOS mobile device?
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@Suty Hi I'm having the same issue, paid on desktop with my Google account email (providiastudiouk@gmail.co.uk) via PayPal and on my mobile logged in via Google it does not activate.
Many thanks,
Ben
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@Ben-451fc41e-0e8a-47d8-a445-d82583e8a530
Have you “restored purchases” after your payment ?
See a related thread:
https://community.windy.com/topic/39003/premium-pagado-y-no-instalado/2?_=1741715574511 -
@idefix37 yes it just shows the following error message: We didn't find any purchases to restore. All purchases are linked to your Google account. Make sure you are trying to restore your purchases on a device with the same Google account you purchased your subscription with.
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@Ben-451fc41e-0e8a-47d8-a445-d82583e8a530 Hi, did you try to handle these steps on the desktop as well?
- Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
- Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
- Click on 'Restore purchases'.
- On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.
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@Suty working now, had to activate via desktop, but has auto updated on the app, thanks!
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@Suty Hello I purchased on an apple device
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@BenEames Hello, I see that your Premium is active and assigned to your account. Do you still need any help?
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@BenEames I think mine is doing the same. I bought it under the impression I could view numerous hours ahead on the radar but I can only see an hour? Which is exactly what I got with the free version so I’m not too thrilled about this.
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@skeenan629 HI, we offer only 1 hour of radar forecast in free and Premium as well. Premium offers archival images of radar data one year back.
