Favorites Not Saving
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@thebullfrog
Are you experiencing this issue on the web version or the mobile app?
Is the new favorite displayed on the map, but not in the list ? -
What it seems to be doing now is only allowing 3 favorites. If I save a fourth, it just removes the last favorite and replaces it with the newest favorite.
This is the case on both the web and mobile version.
Thanks for your help
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@thebullfrog
This is strange because free users can only save three favorites, while you are a Premium user, as indicated next to your username. -
This is true. How do I fix this?
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@thebullfrog Can you please share the screenshot of the account info in the account, where you have this issue?
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@Suty where do I access account info
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@thebullfrog Hi, click on your profile icon and then on My Profile:
Snímek obrazovky 2025-03-17 v 8.56.50 -
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Only 3 favorites showing on favorite list (also, only 3 hearts on actual map) at any given time.
However, if I click on an area that I saved as a favorite (even though it is NOT showing on my favorite list or hearted on the map), the window that pops up and asks me if I would like to save as a favorite, already indicates that it IS a favorite and would I like to remove it from my favorites list even though it is not on my favorites list.
VERY CONFUSING AND FRUSTRATING.
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@thebullfrog Hi, thank you for all screenshots and info about the issue. Could you please check the situation in the private tab of the browser? Please login to Windy there as well and try to add more favorites.
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No go. Tried it in private tab in Google Chrome, and then in standard and private viewing in Firefox.
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@thebullfrog Okay, can we access your account and see what exactly happens there? I will reset the password then. Please let me know.
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@Suty Yes, please. Do what you have to do. Thank you !
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@thebullfrog Okay, I accessed your account and as you can see I added some favorites without any problem. To be honest right now, I don't see any issue there.
You can find the new temporary password in the private chat here.
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@Suty Ok, that was strange, but it does seem to be working now. So even though you didn't do anything, you did. So thank you for that, whatever it was. Have a good one!
