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    Favorites Not Saving

    Scheduled Pinned Locked Moved General Discussion
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    • SutyS Offline
      Suty Windy Staff @thebullfrog
      last edited by

      @thebullfrog Can you please share the screenshot of the account info in the account, where you have this issue?

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      • T Offline
        thebullfrog @Suty
        last edited by

        @Suty where do I access account info

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        • SutyS Offline
          Suty Windy Staff @thebullfrog
          last edited by

          @thebullfrog Hi, click on your profile icon and then on My Profile:

          9be8f1c1-ad9f-4e09-8703-abfe5e621bf1-Snímek obrazovky 2025-03-17 v 8.56.50.png Snímek obrazovky 2025-03-17 v 8.56.50

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          • T Offline
            thebullfrog @Suty
            last edited by

            @Suty

            Screenshot 2025-03-17 082444.jpg

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            • T Offline
              thebullfrog @Suty
              last edited by

              @Suty

              Only 3 favorites showing on favorite list (also, only 3 hearts on actual map) at any given time.

              However, if I click on an area that I saved as a favorite (even though it is NOT showing on my favorite list or hearted on the map), the window that pops up and asks me if I would like to save as a favorite, already indicates that it IS a favorite and would I like to remove it from my favorites list even though it is not on my favorites list.

              VERY CONFUSING AND FRUSTRATING.

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              • T Offline
                thebullfrog @Suty
                last edited by

                @Suty
                inidcates fav.PNG no heart 2.PNG No Heart.PNG

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                • SutyS Offline
                  Suty Windy Staff @thebullfrog
                  last edited by

                  @thebullfrog Hi, thank you for all screenshots and info about the issue. Could you please check the situation in the private tab of the browser? Please login to Windy there as well and try to add more favorites.

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                  • T Offline
                    thebullfrog @Suty
                    last edited by

                    @Suty

                    No go. Tried it in private tab in Google Chrome, and then in standard and private viewing in Firefox.

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                    • SutyS Offline
                      Suty Windy Staff @thebullfrog
                      last edited by

                      @thebullfrog Okay, can we access your account and see what exactly happens there? I will reset the password then. Please let me know.

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                      • T Offline
                        thebullfrog @Suty
                        last edited by

                        @Suty Yes, please. Do what you have to do. Thank you !

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                        • SutyS Offline
                          Suty Windy Staff @thebullfrog
                          last edited by Suty

                          @thebullfrog Okay, I accessed your account and as you can see I added some favorites without any problem. To be honest right now, I don't see any issue there.

                          You can find the new temporary password in the private chat here.

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                          • T Offline
                            thebullfrog @Suty
                            last edited by

                            @Suty Ok, that was strange, but it does seem to be working now. So even though you didn't do anything, you did. So thank you for that, whatever it was. Have a good one!

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