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    Favorites Not Saving

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    • T
      thebullfrog | Premium
      last edited by

      Anyone having this issue, or suggestions to fix? I know how to save favorite spots, however, newly added spots are not showing in my favorite list anymore. If I click to save, it gives me the option to "Delete" my favorite as if it was already on the list, but again, it is not showing on the list.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @thebullfrog
        last edited by

        @thebullfrog
        Are you experiencing this issue on the web version or the mobile app?
        Is the new favorite displayed on the map, but not in the list ?

        T 1 Reply Last reply Reply Quote 1
        • T
          thebullfrog @idefix37 | Premium
          last edited by

          @idefix37

          What it seems to be doing now is only allowing 3 favorites. If I save a fourth, it just removes the last favorite and replaces it with the newest favorite.

          This is the case on both the web and mobile version.

          Thanks for your help

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @thebullfrog
            last edited by idefix37

            @thebullfrog
            This is strange because free users can only save three favorites, while you are a Premium user, as indicated next to your username.

            T 1 Reply Last reply Reply Quote 0
            • T
              thebullfrog @idefix37 | Premium
              last edited by

              @idefix37

              This is true. How do I fix this?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @thebullfrog
                last edited by

                @thebullfrog Can you please share the screenshot of the account info in the account, where you have this issue?

                T 1 Reply Last reply Reply Quote 0
                • T
                  thebullfrog @Suty | Premium
                  last edited by

                  @Suty where do I access account info

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @thebullfrog
                    last edited by

                    @thebullfrog Hi, click on your profile icon and then on My Profile:

                    9be8f1c1-ad9f-4e09-8703-abfe5e621bf1-Snímek obrazovky 2025-03-17 v 8.56.50.png Snímek obrazovky 2025-03-17 v 8.56.50

                    T 3 Replies Last reply Reply Quote 0
                    • T
                      thebullfrog @Suty | Premium
                      last edited by

                      @Suty

                      Screenshot 2025-03-17 082444.jpg

                      1 Reply Last reply Reply Quote 0
                      • T
                        thebullfrog @Suty | Premium
                        last edited by

                        @Suty

                        Only 3 favorites showing on favorite list (also, only 3 hearts on actual map) at any given time.

                        However, if I click on an area that I saved as a favorite (even though it is NOT showing on my favorite list or hearted on the map), the window that pops up and asks me if I would like to save as a favorite, already indicates that it IS a favorite and would I like to remove it from my favorites list even though it is not on my favorites list.

                        VERY CONFUSING AND FRUSTRATING.

                        1 Reply Last reply Reply Quote 0
                        • T
                          thebullfrog @Suty | Premium
                          last edited by

                          @Suty
                          inidcates fav.PNG no heart 2.PNG No Heart.PNG

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @thebullfrog
                            last edited by

                            @thebullfrog Hi, thank you for all screenshots and info about the issue. Could you please check the situation in the private tab of the browser? Please login to Windy there as well and try to add more favorites.

                            T 2 Replies Last reply Reply Quote 0
                            • T
                              thebullfrog @Suty | Premium
                              last edited by

                              @Suty

                              No go. Tried it in private tab in Google Chrome, and then in standard and private viewing in Firefox.

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @thebullfrog
                                last edited by

                                @thebullfrog Okay, can we access your account and see what exactly happens there? I will reset the password then. Please let me know.

                                T 1 Reply Last reply Reply Quote 0
                                • T
                                  thebullfrog @Suty | Premium
                                  last edited by

                                  @Suty Yes, please. Do what you have to do. Thank you !

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @thebullfrog
                                    last edited by Suty

                                    @thebullfrog Okay, I accessed your account and as you can see I added some favorites without any problem. To be honest right now, I don't see any issue there.

                                    You can find the new temporary password in the private chat here.

                                    1 Reply Last reply Reply Quote 0
                                    • T
                                      thebullfrog @Suty | Premium
                                      last edited by

                                      @Suty Ok, that was strange, but it does seem to be working now. So even though you didn't do anything, you did. So thank you for that, whatever it was. Have a good one!

                                      1 Reply Last reply Reply Quote 0
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