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    Cannot renew subscription

    Scheduled Pinned Locked Moved Your Feedback and Suggestions
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    • efoxnerE Offline
      efoxner | Premium
      last edited by efoxner

      I had cancelled my Google Play store subscriptions when I thought I might be switching to iPhone. That didn't happen so I went in and reactivated them ("uncancelled? LOL) but I do not have that option with Windy. I still have a number of weeks left on my subscription before it expires.

      Regardless of whether I start in the Play store or the Windy app there is not a button to reactivated my Windy subscription.

      I tried updating my payment method to see if that changed the outcome but that is not an option for an inactive subscription.

      Please advise...
      Thanks!

      SutyS GarryBatchelorG 2 Replies Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @efoxner
        last edited by Suty

        @efoxner Hi, so you reactivated the Premium subscription of Windy.com on your Google Play, right?

        efoxnerE 1 Reply Last reply Reply Quote 0
        • efoxnerE Offline
          efoxner @Suty | Premium
          last edited by

          @Suty no - I want to but I am not provided the option to resubscribe/"uncanceled" it. I was able to click on "resubscribe" for 4 other apps; only with Windy do I not have the option to "Resubscribe" / the link does not appear

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @efoxner
            last edited by

            @efoxner Okay then it is necessary to wait for the auto-cancellation and then purchase a new one. I will try to get further info why it's not offered there.

            efoxnerE 1 Reply Last reply Reply Quote 0
            • efoxnerE Offline
              efoxner @Suty | Premium
              last edited by

              @Suty ok thanks!

              1 Reply Last reply Reply Quote 0
              • GarryBatchelorG Offline
                GarryBatchelor @efoxner | Premium
                last edited by

                Greetings from King Island Tasmania.
                I to upgraded to Premium via Google and have not yet been given access to Premium.
                Do "they" Windy, email us with access details?
                Just wondering. Cheers!

                GB

                idefix37I 1 Reply Last reply Reply Quote 0
                • idefix37I Online
                  idefix37 Sailor Moderator @GarryBatchelor
                  last edited by idefix37

                  @GarryBatchelor
                  Did you activate the Premium service by restoring the purchase ?
                  See useful tips to do it
                  https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest

                  1 Reply Last reply Reply Quote 1
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