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    problems with location determination

    Bug Reports
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    • Galina R.G
      Galina R. @Suty | Premium
      last edited by

      @Suty In the browser everything works fine. But in the application there is no error either.

      1 Reply Last reply Reply Quote 0
      • Galina R.G
        Galina R. @Suty | Premium
        last edited by

        @Suty How to solve the problem? There is clearly something wrong with the app

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS Suty moved this topic from Windy Premium on
        • SutyS
          Suty Administrator @Galina R.
          last edited by

          @Galina-R For now, we are still not able to replicate the issue. Can you please check the error console at the bottom of the menu after that error message?

          Galina R.G 2 Replies Last reply Reply Quote 0
          • Galina R.G
            Galina R. @Suty | Premium
            last edited by

            @Suty Yes, I checked. The error remains.

            SutyS 1 Reply Last reply Reply Quote 0
            • Galina R.G
              Galina R. @Suty | Premium
              last edited by

              @Suty I tried to figure it out and changed the local location definition to IP in the application settings. The location began to be determined, but every now and then errors also pop up in red. Please try to figure out my problem, why does GPS not determine the location at all, and IP every other time???

              1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Galina R.
                last edited by

                @Galina-R Okay, you mean the red bar at the top of the page. But can you check the error console in the menu of our app?

                Galina R.G 1 Reply Last reply Reply Quote 0
                • Galina R.G
                  Galina R. @Suty | Premium
                  last edited by

                  @Suty how to do it?

                  idefix37I 1 Reply Last reply Reply Quote 0
                  • idefix37I
                    idefix37 Sailor Moderator @Galina R.
                    last edited by

                    @Galina-R
                    Just click

                    85D5C6DA-8E2F-4672-94FC-0D20C75EF89C.jpeg

                    Galina R.G 1 Reply Last reply Reply Quote 1
                    • Galina R.G
                      Galina R. @idefix37 | Premium
                      last edited by

                      @idefix37 I opened it and what should be there?

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Galina R.
                        last edited by

                        @Galina-R Do you see any errors there or empty field?

                        Galina R.G 2 Replies Last reply Reply Quote 0
                        • Galina R.G
                          Galina R. @Suty | Premium
                          last edited by

                          @Suty the app ]
                          👍🏻 Sweet, no errors reported
                          About this version
                          Target: mobile.html
                          Version: 45.0.6
                          Built: 2025-03-27, 10:29
                          Started: 2025-04-09T08:43:10.484Z (0m)
                          Your browser: Mozilla/5.0 (Linux; Android 12; ICL-LX9 Build/HUAWEIICL-L29; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/114.0.5735.196 Mobile Safari/537.36
                          WebGL particles: not

                          How to report an issue
                          More info we will have, faster the time we can fix the error
                          Try different browsers, disable browser extensions, upgrade to the latest version of browser
                          Windy runs best on Safari, Chrome or Firefox (latest version)
                          Investigate the bug in detail
                          Make screenshot of broken Windy application if aplicable (resize image to make file smaller please)
                          Report issue here, into this forum together with copy of errors above and screenshot

                          1 Reply Last reply Reply Quote 0
                          • Galina R.G
                            Galina R. @Suty | Premium
                            last edited by

                            @Suty But it still gives an error and doesn't determine the location

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @Galina R.
                              last edited by

                              @Galina-R Please wait for an upcoming update of our app, it should be out in a few days.

                              Galina R.G 2 Replies Last reply Reply Quote 0
                              • Galina R.G
                                Galina R. @Suty | Premium
                                last edited by

                                @Suty Got it. Thank you, I'll wait.

                                1 Reply Last reply Reply Quote 1
                                • Galina R.G
                                  Galina R. @Suty | Premium
                                  last edited by

                                  @Suty Hello. Tell me, have you figured out the reason for the problem with location detection? When can we expect a program update?

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @Galina R.
                                    last edited by

                                    @Galina-R The update of the app will be this week. Thank you for your patience.

                                    Galina R.G 1 Reply Last reply Reply Quote 0
                                    • Galina R.G
                                      Galina R. @Suty | Premium
                                      last edited by

                                      @Suty Did you understand what the problem is? Will updating help?

                                      SutyS 1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @Galina R.
                                        last edited by

                                        @Galina-R Unfortunately, I can't promise this now.

                                        Galina R.G 2 Replies Last reply Reply Quote 0
                                        • Galina R.G
                                          Galina R. @Suty | Premium
                                          last edited by

                                          @Suty Hello. What about the solution to my problem? The update still hasn't come out!

                                          1 Reply Last reply Reply Quote 0
                                          • Galina R.G
                                            Galina R. @Suty | Premium
                                            last edited by

                                            @Suty What's up with the update?

                                            SutyS 1 Reply Last reply Reply Quote 0
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