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    problems with location determination

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    • SutyS
      Suty Administrator @Galina R.
      last edited by

      @Galina-R For now, we are still not able to replicate the issue. Can you please check the error console at the bottom of the menu after that error message?

      Galina R.G 2 Replies Last reply Reply Quote 0
      • Galina R.G
        Galina R. @Suty | Premium
        last edited by

        @Suty Yes, I checked. The error remains.

        SutyS 1 Reply Last reply Reply Quote 0
        • Galina R.G
          Galina R. @Suty | Premium
          last edited by

          @Suty I tried to figure it out and changed the local location definition to IP in the application settings. The location began to be determined, but every now and then errors also pop up in red. Please try to figure out my problem, why does GPS not determine the location at all, and IP every other time???

          1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Galina R.
            last edited by

            @Galina-R Okay, you mean the red bar at the top of the page. But can you check the error console in the menu of our app?

            Galina R.G 1 Reply Last reply Reply Quote 0
            • Galina R.G
              Galina R. @Suty | Premium
              last edited by

              @Suty how to do it?

              idefix37I 1 Reply Last reply Reply Quote 0
              • idefix37I
                idefix37 Sailor Moderator @Galina R.
                last edited by

                @Galina-R
                Just click

                85D5C6DA-8E2F-4672-94FC-0D20C75EF89C.jpeg

                Galina R.G 1 Reply Last reply Reply Quote 1
                • Galina R.G
                  Galina R. @idefix37 | Premium
                  last edited by

                  @idefix37 I opened it and what should be there?

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Galina R.
                    last edited by

                    @Galina-R Do you see any errors there or empty field?

                    Galina R.G 2 Replies Last reply Reply Quote 0
                    • Galina R.G
                      Galina R. @Suty | Premium
                      last edited by

                      @Suty the app ]
                      👍🏻 Sweet, no errors reported
                      About this version
                      Target: mobile.html
                      Version: 45.0.6
                      Built: 2025-03-27, 10:29
                      Started: 2025-04-09T08:43:10.484Z (0m)
                      Your browser: Mozilla/5.0 (Linux; Android 12; ICL-LX9 Build/HUAWEIICL-L29; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/114.0.5735.196 Mobile Safari/537.36
                      WebGL particles: not

                      How to report an issue
                      More info we will have, faster the time we can fix the error
                      Try different browsers, disable browser extensions, upgrade to the latest version of browser
                      Windy runs best on Safari, Chrome or Firefox (latest version)
                      Investigate the bug in detail
                      Make screenshot of broken Windy application if aplicable (resize image to make file smaller please)
                      Report issue here, into this forum together with copy of errors above and screenshot

                      1 Reply Last reply Reply Quote 0
                      • Galina R.G
                        Galina R. @Suty | Premium
                        last edited by

                        @Suty But it still gives an error and doesn't determine the location

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Galina R.
                          last edited by

                          @Galina-R Please wait for an upcoming update of our app, it should be out in a few days.

                          Galina R.G 2 Replies Last reply Reply Quote 0
                          • Galina R.G
                            Galina R. @Suty | Premium
                            last edited by

                            @Suty Got it. Thank you, I'll wait.

                            1 Reply Last reply Reply Quote 1
                            • Galina R.G
                              Galina R. @Suty | Premium
                              last edited by

                              @Suty Hello. Tell me, have you figured out the reason for the problem with location detection? When can we expect a program update?

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @Galina R.
                                last edited by

                                @Galina-R The update of the app will be this week. Thank you for your patience.

                                Galina R.G 1 Reply Last reply Reply Quote 0
                                • Galina R.G
                                  Galina R. @Suty | Premium
                                  last edited by

                                  @Suty Did you understand what the problem is? Will updating help?

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @Galina R.
                                    last edited by

                                    @Galina-R Unfortunately, I can't promise this now.

                                    Galina R.G 2 Replies Last reply Reply Quote 0
                                    • Galina R.G
                                      Galina R. @Suty | Premium
                                      last edited by

                                      @Suty Hello. What about the solution to my problem? The update still hasn't come out!

                                      1 Reply Last reply Reply Quote 0
                                      • Galina R.G
                                        Galina R. @Suty | Premium
                                        last edited by

                                        @Suty What's up with the update?

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Galina R.
                                          last edited by

                                          @Galina-R It should be out in a few days, unfortunately, Huawei devices are a bit delayed in comparison to standard Android devices with Google Play.

                                          Galina R.G 2 Replies Last reply Reply Quote 0
                                          • Galina R.G
                                            Galina R. @Suty | Premium
                                            last edited by

                                            @Suty You said that time in a few days, but it never happened.

                                            1 Reply Last reply Reply Quote 0
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