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    problems with location determination

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    • Galina R.G
      Galina R. @Suty | Premium
      last edited by

      @Suty I tried to figure it out and changed the local location definition to IP in the application settings. The location began to be determined, but every now and then errors also pop up in red. Please try to figure out my problem, why does GPS not determine the location at all, and IP every other time???

      1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Galina R.
        last edited by

        @Galina-R Okay, you mean the red bar at the top of the page. But can you check the error console in the menu of our app?

        Galina R.G 1 Reply Last reply Reply Quote 0
        • Galina R.G
          Galina R. @Suty | Premium
          last edited by

          @Suty how to do it?

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @Galina R.
            last edited by

            @Galina-R
            Just click

            85D5C6DA-8E2F-4672-94FC-0D20C75EF89C.jpeg

            Galina R.G 1 Reply Last reply Reply Quote 1
            • Galina R.G
              Galina R. @idefix37 | Premium
              last edited by

              @idefix37 I opened it and what should be there?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Galina R.
                last edited by

                @Galina-R Do you see any errors there or empty field?

                Galina R.G 2 Replies Last reply Reply Quote 0
                • Galina R.G
                  Galina R. @Suty | Premium
                  last edited by

                  @Suty the app ]
                  👍🏻 Sweet, no errors reported
                  About this version
                  Target: mobile.html
                  Version: 45.0.6
                  Built: 2025-03-27, 10:29
                  Started: 2025-04-09T08:43:10.484Z (0m)
                  Your browser: Mozilla/5.0 (Linux; Android 12; ICL-LX9 Build/HUAWEIICL-L29; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/114.0.5735.196 Mobile Safari/537.36
                  WebGL particles: not

                  How to report an issue
                  More info we will have, faster the time we can fix the error
                  Try different browsers, disable browser extensions, upgrade to the latest version of browser
                  Windy runs best on Safari, Chrome or Firefox (latest version)
                  Investigate the bug in detail
                  Make screenshot of broken Windy application if aplicable (resize image to make file smaller please)
                  Report issue here, into this forum together with copy of errors above and screenshot

                  1 Reply Last reply Reply Quote 0
                  • Galina R.G
                    Galina R. @Suty | Premium
                    last edited by

                    @Suty But it still gives an error and doesn't determine the location

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Galina R.
                      last edited by

                      @Galina-R Please wait for an upcoming update of our app, it should be out in a few days.

                      Galina R.G 2 Replies Last reply Reply Quote 0
                      • Galina R.G
                        Galina R. @Suty | Premium
                        last edited by

                        @Suty Got it. Thank you, I'll wait.

                        1 Reply Last reply Reply Quote 1
                        • Galina R.G
                          Galina R. @Suty | Premium
                          last edited by

                          @Suty Hello. Tell me, have you figured out the reason for the problem with location detection? When can we expect a program update?

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @Galina R.
                            last edited by

                            @Galina-R The update of the app will be this week. Thank you for your patience.

                            Galina R.G 1 Reply Last reply Reply Quote 0
                            • Galina R.G
                              Galina R. @Suty | Premium
                              last edited by

                              @Suty Did you understand what the problem is? Will updating help?

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @Galina R.
                                last edited by

                                @Galina-R Unfortunately, I can't promise this now.

                                Galina R.G 2 Replies Last reply Reply Quote 0
                                • Galina R.G
                                  Galina R. @Suty | Premium
                                  last edited by

                                  @Suty Hello. What about the solution to my problem? The update still hasn't come out!

                                  1 Reply Last reply Reply Quote 0
                                  • Galina R.G
                                    Galina R. @Suty | Premium
                                    last edited by

                                    @Suty What's up with the update?

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator @Galina R.
                                      last edited by

                                      @Galina-R It should be out in a few days, unfortunately, Huawei devices are a bit delayed in comparison to standard Android devices with Google Play.

                                      Galina R.G 2 Replies Last reply Reply Quote 0
                                      • Galina R.G
                                        Galina R. @Suty | Premium
                                        last edited by

                                        @Suty You said that time in a few days, but it never happened.

                                        1 Reply Last reply Reply Quote 0
                                        • Galina R.G
                                          Galina R. @Suty | Premium
                                          last edited by

                                          @Suty The update is out! My problem is solved, thank you very much

                                          1 Reply Last reply Reply Quote 1
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