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    Pague Premium y no me funciona

    Windy Premium
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    • juanse357J
      juanse357 | Premium
      last edited by

      Buenas tardes, alguien podria ayudarme?
      Pague el plan premium y no me funciona como premium, no se me actualiza. Tengo el recibo a traves de Paddle, hice el reclamo y de soporte no me responden aun.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @juanse357
        last edited by

        @juanse357
        Did you “restore the purchase” to activate your Premium subscription ?
        See more information

        juanse357J 2 Replies Last reply Reply Quote 1
        • juanse357J
          juanse357 @idefix37 | Premium
          last edited by

          @idefix37 Si! Hice eso y aun asi me da el error

          1 Reply Last reply Reply Quote 0
          • juanse357J
            juanse357 @idefix37 | Premium
            last edited by

            @idefix37 Hice la renovación fuera de las Suscripciones de Apple, hice la renovación desde la pagina Web de Windy con pago a traves de Paddle

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @juanse357
              last edited by

              @juanse357
              But using the same email ?

              juanse357J 1 Reply Last reply Reply Quote 0
              • juanse357J
                juanse357 @idefix37 | Premium
                last edited by

                @idefix37 Si señor, el mismo correo Electrónico.
                Es la primera vez que me sucede esto en 3 años de Windy Premium, mande varios emails y nadie me responde desde Windy

                idefix37I 1 Reply Last reply Reply Quote 0
                • idefix37I
                  idefix37 Sailor Moderator @juanse357
                  last edited by

                  @juanse357
                  During the weekend, Windy team members are generally not present on the community forum.
                  So, wait until Monday for a response from an administrator.

                  juanse357J 1 Reply Last reply Reply Quote 0
                  • juanse357J
                    juanse357 @idefix37 | Premium
                    last edited by

                    @idefix37 Muchas gracias!!

                    idefix37I 1 Reply Last reply Reply Quote 0
                    • idefix37I
                      idefix37 Sailor Moderator @juanse357
                      last edited by

                      @juanse357
                      Remember to ask again your question here on Monday.

                      juanse357J 1 Reply Last reply Reply Quote 1
                      • idefix37I idefix37 referenced this topic on
                      • juanse357J
                        juanse357 @idefix37 | Premium
                        last edited by

                        @idefix37 ya fue solucionado a traves de un email!!
                        Muchas gracias, habia que cargar el codigo de transacción!!!

                        1 Reply Last reply Reply Quote 1
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