<![CDATA[double billing]]>tell me how you will resolve the double billing for "premium" service please. I don't see how else I can resolve this issue. 04/06/2025 billed 24.95 twice AND, premium upgrade won't load. thanks

]]>https://community.windy.com/topic/39568/double-billingRSS for NodeWed, 14 Oct 2026 17:48:14 GMTTue, 15 Apr 2025 15:48:03 GMT60<![CDATA[Reply to double billing on Wed, 16 Apr 2025 09:38:46 GMT]]>@Bill-Wiygul To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

  1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
  2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
  3. Click on 'Restore purchases'.
  4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.
]]>https://community.windy.com/post/210458https://community.windy.com/post/210458Wed, 16 Apr 2025 09:38:46 GMT<![CDATA[Reply to double billing on Wed, 16 Apr 2025 02:08:54 GMT]]>@Bill-Wiygul said in double billing:

tell me how you will resolve the double billing for "premium" service please. I don't see how else I can resolve this issue. 04/06/2025 billed 24.95 twice AND, premium upgrade won't load. thanks

Have you looked for the incident report or contact section to respond to the incident?

]]>https://community.windy.com/post/210450https://community.windy.com/post/210450Wed, 16 Apr 2025 02:08:54 GMT