Premium account does not work

[jean-francois CHARLES]

Hello,

I paid my premium account on April 14th 2025 but cannot access. Could you help please?

Thanks!

[Suty]

@jean-francois-CHARLES To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
3. Click on 'Restore purchases'.
4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

[Samuel Ghinet]

I have purchased annual subscription. In the beginning I could use Extended Forecast, but it no longer works: I can only see about 3-4 days ahead now. What can I do?

[Suty]

@Samuel-Ghinet Hi, I see the Premium badge next to your username, so you should have Premium turned on and extended forecast should be available.

[Raymond Ringering]

@Suty
I don't see a "subscription offer window .
Please be more specific.
What are the exact steps for us to get to the "restore purchases" page.
Secondly, Why did Windy cancel my subscription "for inactivity " ??
Now we have to go through this maize to get resubscribed.

[Suty]

@Raymond-Ringering Hi, I still see the Premium account under email address fvb7******@privaterelay.appleid.com.