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    Subscription issue: FastSpring

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    • contact123C
      contact123 | Premium
      last edited by

      Hi, I'm having an issue renewing my subscription via fastspring. Could you please confirm the email account that we originally registered this account with?

      It may have been form*****s@contactenergy.co.nz which has now be decommissioned - which means I can't get the email from fastspring. If this is the case, could you please let me know how to resolve the issue (or is there another way to pay)?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @contact123
        last edited by

        @contact123 Hi, you are right about that email address, so I would cancel this subscription completely and you can purchase the new one with your active email. Is that okay for you?

        1 Reply Last reply Reply Quote 0
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