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    Subscription issue: FastSpring

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    • contact123C
      contact123 | Premium
      last edited by

      Hi, I'm having an issue renewing my subscription via fastspring. Could you please confirm the email account that we originally registered this account with?

      It may have been form*****s@contactenergy.co.nz which has now be decommissioned - which means I can't get the email from fastspring. If this is the case, could you please let me know how to resolve the issue (or is there another way to pay)?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @contact123
        last edited by

        @contact123 Hi, you are right about that email address, so I would cancel this subscription completely and you can purchase the new one with your active email. Is that okay for you?

        O.CO 1 Reply Last reply Reply Quote 0
        • O.CO
          O.C @Suty | Premium
          last edited by

          @Suty Hi Suty. I have the same problem. Started my subscription 4/5 years ago and have since updated my email address. I need to update my card details on fastspring but can't log in. I'm happy to create a new account using my apple ID. I think this seems the most straightforward way.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @O.C
            last edited by

            @O-C For your case, I would cancel your subscription with the old email, and then you can purchase new subscription with your recent email address, is that okay for you?

            O.CO 1 Reply Last reply Reply Quote 0
            • O.CO
              O.C @Suty | Premium
              last edited by

              @Suty That would be fine. Thank you.

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @O.C
                last edited by

                @O-C Okay, I canceled your auto-renewal, so you can purchase a new Premium when your subscription expires (June 20, 2025).

                O.CO 1 Reply Last reply Reply Quote 0
                • O.CO
                  O.C @Suty | Premium
                  last edited by

                  @Suty Perfect. Thank you.

                  1 Reply Last reply Reply Quote 1
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