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    Problems with premium

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    • S Offline
      sdschuit | Premium
      last edited by

      Hello,

      I subscribed to premium but, the money was paid via CC but no premium seen ! What is the problem ? I send already an e-mail to info with my information but no reaction so far. Please help me !

      S

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Administrator @sdschuit
        last edited by

        @sdschuit To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

        1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
        2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
        3. Click on 'Restore purchases'.
        4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.
        1 Reply Last reply Reply Quote 1
        • S Offline
          sdschuit | Premium
          last edited by

          Thank you ! It works !!

          S

          1 Reply Last reply Reply Quote 1
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