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    Cannot move the departure date in the Planning mode for the past 3 days.

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    • LiverpoolProjectL
      LiverpoolProject | Premium
      last edited by

      Good afternoon,
      Cannot slide/move the departure date in the Planning mode for the past 3 days anymore.
      All was working fine before.
      We are using Chrome. Tried to login using Edge and the slider started to work properly.
      Cleaning of the Chrome cache didn't help.

      2025-05-04_145934.jpg

      Later on the interaction with the screen ends up with an error.

      2.jpg

      SutyS 2 Replies Last reply Reply Quote 0
      • SutyS
        Suty Administrator @LiverpoolProject
        last edited by

        @LiverpoolProject Hello, thank you for reporting this. I will check the issue and potentially forward it to colleagues.

        1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @LiverpoolProject
          last edited by

          @LiverpoolProject So when you try to drag the slider time period to move it to Thursday, for example, it doesn't work?

          LiverpoolProjectL 1 Reply Last reply Reply Quote 0
          • LiverpoolProjectL
            LiverpoolProject @Suty | Premium
            last edited by

            @Suty Hi. I see the weather picture changes when I drag the slider, but the slider remains at the same position.

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @LiverpoolProject
              last edited by

              @LiverpoolProject Could you please test the Chrome private tab, if the issue persists?

              LiverpoolProjectL 4 Replies Last reply Reply Quote 0
              • LiverpoolProjectL
                LiverpoolProject @Suty | Premium
                last edited by

                @Suty As soon as I press "Speed" button, I get an error. Then I press this button again, and error disappears.

                1 Reply Last reply Reply Quote 0
                • LiverpoolProjectL
                  LiverpoolProject @Suty | Premium
                  last edited by

                  @Suty But when the error message is displayed the slider does work, only that there is not weather data in the lower table, only the Error message on the white screen.

                  1 Reply Last reply Reply Quote 0
                  • LiverpoolProjectL
                    LiverpoolProject @Suty | Premium
                    last edited by LiverpoolProject

                    @Suty Same in the private tab

                    2025-05-06_080615.jpg

                    1 Reply Last reply Reply Quote 0
                    • LiverpoolProjectL
                      LiverpoolProject @Suty | Premium
                      last edited by LiverpoolProject

                      @Suty

                      2025-05-06_080855.jpg

                      2025-05-06_080908.jpg

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @LiverpoolProject
                        last edited by

                        @LiverpoolProject Do you refresh the tab during those changes in the route planning?

                        LiverpoolProjectL 1 Reply Last reply Reply Quote 0
                        • LiverpoolProjectL
                          LiverpoolProject @Suty | Premium
                          last edited by

                          @Suty Refresh does not help. Killing the process in the Process manager does not help as well. Restart as well.

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @LiverpoolProject
                            last edited by

                            @LiverpoolProject I am asking because the refresh causes the similar issue , that we are aware of. I will investigate the issue and try to replicate it. If you have time and space to share the screen recording or link to the recording, we would highly appreciate it.

                            LiverpoolProjectL 2 Replies Last reply Reply Quote 0
                            • LiverpoolProjectL
                              LiverpoolProject @Suty | Premium
                              last edited by

                              @Suty https://streamable.com/ohxkcp

                              1 Reply Last reply Reply Quote 0
                              • LiverpoolProjectL
                                LiverpoolProject @Suty | Premium
                                last edited by

                                @Suty Now the issue mutated. Initially you could press the Speed button and the slider was not movable. Now ALWAYS whenever you press the Speed button you get an error.

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @LiverpoolProject
                                  last edited by

                                  @LiverpoolProject This is related to the Waves layer, we are aware of that issue.

                                  LiverpoolProjectL 1 Reply Last reply Reply Quote 1
                                  • LiverpoolProjectL
                                    LiverpoolProject @Suty | Premium
                                    last edited by

                                    @Suty Ah, indeed. Changed the layer and all works fine.
                                    Thanks! Good luck with bug fixing.

                                    1 Reply Last reply Reply Quote 1
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