Paid premium not premium

Stefan Niculescu

Subscribed for premium, but I'm not premium.

Captain Promise

Same issue here

idefix37

@Stefan-Niculescu
On which plateforme did you subscribe ?
Paddle, AppStore or PlayStore ?

idefix37

@Captain-Promise

I see the Premium badge next to your username, so you should have Premium access now ?

ebm83

Je viens de m'abonner via Paddle via un PC et je n'ai pas accès à Premium.
En regardant, j'ai vu qu'il fallait "restaurer votre achat" mais il ne se passe rien quand je clique
Que faire SVP

David Unger

This post is deleted!

David Unger

Same problem here.
Paided with Apple Pay

idefix37

@ebm83

Apparemment le badge Premium à côté de votre pseudo indique que vous bénéficierez des avantages de l’abonnement. Vous confirmez?

bisottos

I paid for premium 3 days ago and I'm still not premium?
Can you help me?
Thanks

Suty

Hi @bisottos, to pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
Click on 'Restore purchases'.
On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.