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    Paid premium not premium

    Scheduled Pinned Locked Moved Windy Account
    14 Posts 9 Posters 2.3k Views 1 Watching
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    • idefix37I Offline
      idefix37 Sailor Moderator @Captain Promise
      last edited by idefix37

      @Captain-Promise

      I see the Premium badge next to your username, so you should have Premium access now ?

      1 Reply Last reply Reply Quote 0
      • ebm83E Offline
        ebm83 | Premium
        last edited by

        Je viens de m'abonner via Paddle via un PC et je n'ai pas accès à Premium.
        En regardant, j'ai vu qu'il fallait "restaurer votre achat" mais il ne se passe rien quand je clique
        Que faire SVP

        idefix37I 1 Reply Last reply Reply Quote 0
        • D Offline
          David Unger @Stefan Niculescu | Premium
          last edited by

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • D Offline
            David Unger | Premium
            last edited by

            Same problem here.
            Paided with Apple Pay

            1 Reply Last reply Reply Quote 0
            • idefix37I Offline
              idefix37 Sailor Moderator @ebm83
              last edited by idefix37

              @ebm83

              Apparemment le badge Premium à côté de votre pseudo indique que vous bénéficierez des avantages de l’abonnement. Vous confirmez?

              1 Reply Last reply Reply Quote 0
              • bisottosB Offline
                bisottos | Premium
                last edited by

                I paid for premium 3 days ago and I'm still not premium?
                Can you help me?
                Thanks

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS Offline
                  Suty Windy Staff @bisottos
                  last edited by

                  Hi @bisottos, to pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

                  1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
                  2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
                  3. Click on 'Restore purchases'.
                  4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.
                  1 Reply Last reply Reply Quote 0
                  • Jan ZabrodskyJ Offline
                    Jan Zabrodsky | Premium
                    last edited by

                    I HAVE THE SAME ISSUE, PAID VIA GOOGLE PAY. run on android 16

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS Offline
                      Suty Windy Staff @Jan Zabrodsky
                      last edited by

                      @Jan-Zabrodsky Please check this post.

                      1 Reply Last reply Reply Quote 0
                      • Ericson AvendanoE Offline
                        Ericson Avendano | Premium
                        last edited by

                        Same. I just paid premium via Paddle and my account is not yet premium. I tried logging in and everything. It seems my premium is not yet activated. Please help. My email is ericsonprietoavendano@gmail.com

                        idefix37I 1 Reply Last reply Reply Quote 0
                        • idefix37I Offline
                          idefix37 Sailor Moderator @Ericson Avendano
                          last edited by

                          @Ericson-Avendano
                          Have you checked the post mentioned by @Suty ?

                          1 Reply Last reply Reply Quote 0
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