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    Can't cancel my subscription

    Windy Premium
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    • attomic willowA
      attomic willow | Premium
      last edited by

      I was just charged for my annual subscription but had emailed support to cancel my subscription, now I'm also asking for a refund.

      How do I cancel if it windy doesn't appear in my subscriptions app?

      SutyS 1 Reply Last reply Reply Quote 1
      • SutyS
        Suty Administrator @attomic willow
        last edited by

        @attomic-willow Hello, I can assist with the refund and cancellation, but I need to know the email you use in your Google Play account.

        attomic willowA 2 Replies Last reply Reply Quote 0
        • attomic willowA
          attomic willow @Suty | Premium
          last edited by

          @Suty I believe it's kevinjontaylor@outlook.com

          1 Reply Last reply Reply Quote 0
          • attomic willowA
            attomic willow @Suty | Premium
            last edited by

            @Suty kevinjontaylor@gmail.com

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @attomic willow
              last edited by

              @attomic-willow I am sorry, but none of these is used there. You made the first payment in 2022, is it possible that you used a different account in that year?

              attomic willowA 2 Replies Last reply Reply Quote 0
              • attomic willowA
                attomic willow @Suty | Premium
                last edited by

                @Suty maybe kt.gizmo13@gmail.com

                1 Reply Last reply Reply Quote 0
                • attomic willowA
                  attomic willow @Suty | Premium
                  last edited by

                  @Suty I received an email in 2022 to the address kevinjontaylor@outlook.com to verify the email. Which has been done.

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @attomic willow
                    last edited by

                    @attomic-willow Okay, it was email address kt.gizmo13@gmail.com and I already refunded the last payment for you.

                    attomic willowA 1 Reply Last reply Reply Quote 0
                    • attomic willowA
                      attomic willow @Suty | Premium
                      last edited by

                      @Suty I appreciate your help. Thank you. I'll definitely be back

                      1 Reply Last reply Reply Quote 1
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