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    Premium Charged twice

    Scheduled Pinned Locked Moved Windy Premium
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    • Daniel BriemD Offline
      Daniel Briem | Premium
      last edited by

      I there, I got charged twice for premium for the same account.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Daniel Briem
        last edited by

        @Daniel-Briem Hi, one of these payments is refunded. To pair the second one, please follow steps below:

        1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
        2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
        3. Click on 'Restore purchases'.
        4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

        To be sure you use the correct one, here is a small hint about the correct code which is still active: txn_01**************72hbqa4t

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